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Complete the form with the details of your complaint or claim. We will respond within 15 business days from the date of registration, in accordance with current regulations. We will send a copy of the complaint to the email address you provide.

1. Type of request

Complaint — issue with the product or service Claim — issue not related to the product

2. Consumer details

Full name * ID / Tax ID Phone * Email * Address

3. Product / service details

Product or service Date of purchase or incident Complaint or claim details * Consumer request (optional)

Submit complaint

By submitting this form, you authorise Kaffelito to contact you at the email or phone provided to follow up on your request.

Registration date: 2026-07-09. This complaint can also be filed physically at our address in Lima, Peru, with prior coordination via WhatsApp.